Returns and cancellations
Last updated: 2026-08-03
Custom bracelets are made to the specifications submitted by each customer.
Changes and cancellations
We will help with changes where possible before production begins. After payment we confirm the specification and prepare production immediately, so customer-requested changes or cancellation cannot be accepted after production starts. Please contact us first.
Defects or incorrect items
For damage, an incorrect item, or a production defect, contact us within seven days of delivery with the order number and clear photos. Once confirmed, we will arrange repair, replacement, or refund at our cost.
Exclusions
Damage after use, improper storage, customer measurement errors, and normal differences in natural-stone color, pattern, or inclusions are not defects. We will review cases where an item differs materially from its description.
Contact
Seller details will be completed before commercial launch.